About Us

  • iHelper is an online agency providing quality and transparent services
  • It's free for domestic helpers

iHelper will not charge the domestic helpers



iHELPER is an online agency providing quality and transparent service to employers and foreign domestic workers. Our agency is focused on tackling the exploitation of foreign domestic workers / helpers, in Hong Kong. We help maintain the relationship between domestic workers and their employers.

The ISSUE

Throughout Asia, agencies are forcing the domestic workers to fall into debt bondage. Even though there are laws to tackle this situation, still the problem persists. Although law does prohibits agencies from charging domestic workers more than 10% of their first month wages as a placement fee, yet agencies are commonly charging more than HK$10,000. Many workers are forced to turn to moneylenders who charge them exorbitant – and often illegally high – interest rates. Simultaneously, agencies charge employers high amount for their services. Agencies are thus benefitting from such illegal double charge for their services. This greed factor means that the agencies do not have any incentive to match employers with an appropriate domestic helper. If the domestic helper decides to quit or his services are terminated, the agency will simply make even more money by placing a new domestic helper in the home. Thus making windfall gain. This illegal practice of double charging often creates problems for both parties. For example, if domestic helpers are unable to pay off their debt, money lenders often harass the employer seeking repayment.


THE ANSWER

We lead the establishment of new model practices within the migrant labor recruitment industry as we do not charge domestic helpers placement fees. Our agency is incentivized to make the right match between helpers and employers. By delivering high quality services to both employers and helpers, we raise the quality bar for employment agency professionalism, whilst at the same time helping Hong Kong families employ compatible domestic workers without having to worry about illegal fees and unethical debts.

No Placement Fee

We pledge to follow the International Labour Organization’s mandate to NEVER charge placement fees to domestic workers. The domestic helpers are able to work more freely as no placement fee is charged and neither employer nor helper will have the pressure of unlawful debt or ruthless money lenders hovering over them.

Professional Service

Our agency promises the elite service in the placement business. We at iHELPER strive to give each and every customer the best experience through the use of advance technology and software.

Finding the Right Match

In order to eliminate strained relations at home, the matching process of identifying and matching the individual needs and priorities to provide a more pleasant professional relationship. Many agencies often illegally charge both the employer and the domestic helper for their placement services. This hampers professionalism and to make a good match. You would appreciate and understand that if a domestic helper leaves or is terminated, the agency can make even more money by bringing in a new domestic helper. However, we here endeavor to make the right match, right from the beginning.

We are hoping to take the market standard a leap in the field of virtuous recruitment practices in Hong Kong or anywhere else. Domestic workers are vital in maintaining the prosperity of our city. Working conditions provided to domestic workers will be a prerequisite to ensure Hong Kong bright future. More Hong Kong women are able to work outside of the home, thus providing care for our increasingly aging population. Out international image has been significantly harmed by negative international press surrounding domestic workers. Taking an example of rule of law and proper ethical practices for the rest of Asia, Hong Kong can and must be better on the issue of domestic labour.